Cancellation Policy
Effective Date: March 22, 2023
At Cyntexia, we understand that sometimes plans change, and you may need to cancel an order. Please review the following guidelines regarding our cancellation policy.
1. Cancellation Eligibility:
a. Orders can be cancelled before they have been processed for shipping. Once an order has been shipped, it cannot be cancelled.
2. Cancellation Process:
a. To cancel an order, please follow these steps:
i. Log in to your account on our website.
ii. Go to your order history and select the order you wish to cancel.
iii. Follow the instructions to request cancellation.
b. Alternatively, you can contact us at Info@cyntexiapharma.com with your order number and the reason for cancellation.
c. We will make every effort to accommodate your cancellation request if the order has not been processed for shipping. Once the order has been shipped, it cannot be cancelled.
3. Refunds for Cancelled Orders:
a. If your order is eligible for cancellation and has not been processed for shipping, we will issue a full refund to your original method of payment.
b. If your order has already been processed for shipping, it cannot be cancelled, and our refund policy will apply. Please refer to our Refund Policy for more information.
4. Contact Us:
If you have any questions about our Cancellation Policy, please contact us at Info@cyntexiapharma.com.
We appreciate your understanding and cooperation regarding our cancellation procedures.
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Cancellation Policy on our website.
Thank you for choosing Cyntexia!
Sincerely, Cyntexia Team